Terms of Service and Shipping Policy

Welcome to the Terms of Service for AQILÔN, a handmade clothing business based in Madrid, Spain. We appreciate your interest in our products, and we look forward to serving you. 

By placing an order with us, you agree to the terms and conditions set forth in this agreement. Please read this document carefully before placing your order:

Order Fulfilment:

At AQILÔN we create high-quality handmade clothing. Due to the nature of the business, each piece is crafted to order. This means that it may take up to a month to construct your garment. This time period is necessary to ensure that we are able to order the appropriate materials and hardware, and to accommodate other custom orders that may take place before yours.

Refunds and Exchanges:

Because all of our clothing is handmade to order, we regret that we are unable to offer refunds or exchanges. We stand behind the quality of our work, and we are confident that you will be satisfied with your purchase. However, if there is a sizing issue or a fault in the garment, please contact us via direct message on Instagram @aqilonstudio or email at pedidos@aqilon.com within 7 days of receiving your item, and we will work with you to resolve the issue. 

Shipping & Packing Details:

We ship worldwide from Spain, and shipping times may vary depending on your location. Please note that delays may occur due to customs processing, and we cannot be held responsible for any customs fees or duties that may be charged on international orders.

Intellectual Property:

All content on our website, social media platforms, and marketing materials, including but not limited to text, graphics, logos, images, and videos, is the property of AQILÔN and is protected by international copyright laws. You may not use, reproduce, distribute, or display any of our content without our prior written consent.