Términos del servicio

AQILÔN SHIPPING POLICY

Shipping & Delivery Information

At AQILÔN, each garment is handcrafted to order, ensuring exclusivity and minimizing waste. Below, you will find details about our shipping process, estimated delivery times, and costs.

Order Processing & Production Time

All AQILÔN pieces are made to order. Production takes approximately 15 to 30 days before shipping.
Once your order is placed, you will receive a confirmation email. A second email with tracking information will be sent when your package is dispatched.
Since each piece is produced on demand, we cannot accept order modifications or cancellations after 24 hours of purchase.

Shipping Destinations & Costs

We offer worldwide shipping. Costs and estimated delivery times vary based on your location:

Europe & UK: 3-7 business days
USA & Canada: 5-10 business days
Rest of the World: 7-15 business days

Shipping fees are calculated at checkout based on your location. Additional customs fees may apply for international orders.

Customs, Duties & Taxes

International shipments may be subject to import duties or customs fees, which are determined by your country’s regulations. AQILÔN is not responsible for these additional charges.
Customers are responsible for any customs fees required upon delivery.

Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information.
If you do not receive a shipping confirmation within the estimated production period, please check your spam folder or contact us at pedidos@aqilon.com.

Lost, Delayed, or Damaged Shipments

AQILÔN is not responsible for delays caused by customs processing or courier issues.
If your package is marked as delivered but has not arrived, please contact the courier service directly.
If your order arrives damaged, please email pedidos@aqilon.com within 48 hours of delivery with photos of the damage.

Returns & Exchanges

Since our garments are made to order, we do not accept returns or exchanges unless there is a manufacturing defect.
If you receive a defective product, contact us at pedidos@aqilon.com within 7 days of delivery with photos and order details.

Sustainability & Packaging

AQILÔN prioritizes sustainability. Our packaging is eco-friendly and designed to minimize waste.
Your garment will arrive carefully wrapped to protect the fabric and ensure a premium experience.